Customer Support Professional - Chat/Email

As Customer Support Associate, you’ll facilitate resolution of customer concerns in a timely and efficient manner. To excel in your role, you need to be passionate, communicative and patient, empathizing with the customer and able to gather much-needed feedback. Your day could see you:
• Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company.
• Working with intermediate supervision.
• Providing assistance to different types of customers by receiving frequent calls from them for an extended period of time.
• Identifying opportunities to upsell.
• Referring the service and meeting the goals set by the company.

• Excellent communicator in English language (written).
• Excellent communicator in English language
• Knowledgeable about contact center operations and metrics.
• Must, at least, have finished high school.
• With strong interpersonal, customer service, computer skills and strong background in up sales.
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.

Operation of a contact center in Dominican Republic. Provide outsourcing and support services to offshore companies, such as call center, marketing, technical support, amongst other services.